# Calligo IT

> Australian web design, website management, and IT support agency. Melbourne-based. Established 2018. 100% Australian, never outsourced. Specialises in small business clients across Melbourne, Sydney, Brisbane, and Adelaide.

## Quick Facts

- **Business name:** Calligo IT (Calligo IT Pty Ltd)
- **ABN:** 46 629 564 469
- **Founder & Director:** Neven Kordic
- **Founded:** 2018
- **Location:** Ground Floor, 470 St Kilda Road, Melbourne VIC 3004, Australia
- **Phone:** 1300 401 844
- **Email:** info@calligoit.com.au
- **Hours:** Monday–Friday, 8:30am – 5:30pm AEST
- **Service area:** Australia-wide (primary cities: Melbourne, Sydney, Brisbane, Adelaide)
- **Pricing model:** Flat monthly fees on management plans; fixed-price quotes on projects.

## About the Founder

Calligo IT was founded in 2018 by **Neven Kordic**, who serves as Founder and Director. Neven brings 19+ years of hands-on IT experience across insurance, health, hospitality, and technology sectors — having built websites, managed IT systems, and supported businesses of all sizes. He is based in Melbourne and personally handles client work — the business is intentionally not outsourced.

## Differentiators

- Free demo site built before any paid commitment for new web design projects
- Free site audit and demo of improvements before taking over an existing website
- All work performed in Australia — no offshore outsourcing
- Plain-English communication — no jargon
- Fixed monthly pricing on management services — no surprise invoices
- Builds and maintains its own multi-agent AI orchestration infrastructure — including knowledge graph memory, hybrid search, response verification, audit trails, and self-healing inference. Calligo IT is not a reseller of third-party AI products; the same engineering team that supports clients also runs the underlying platform. This is rare among small-business IT providers in Australia.

## Services

- [Private AI for Small Business](https://calligoit.com.au/services/ai-solutions/): Local LLM deployment (Llama, Mistral, Qwen via Ollama / LM Studio), RAG over business documents, AI-assisted automations, AI privacy and compliance audits. Designed for small businesses that want real value from AI without sending customer data to overseas providers. Includes a free AI audit.
- [Web Design & Development](https://calligoit.com.au/services/web-design-development/): Custom websites, e-commerce, landing pages, custom web apps. Platforms: WordPress, Shopify, Drupal, Squarespace, Wix, Webflow, Hugo, Next.js. Includes free demo site before commitment.
- [Website Management](https://calligoit.com.au/services/website-management/): Monthly updates, daily backups, security monitoring, performance checks, minor content edits, monthly reports. Works with any platform.
- [Tech Support](https://calligoit.com.au/services/tech-support/): Ongoing tech help for small businesses — computers, printers, software, networking.
- [Email & Microsoft 365](https://calligoit.com.au/services/email-microsoft365/): Professional email setup, Microsoft 365 management and support.
- [Cloud Solutions](https://calligoit.com.au/services/cloud-solutions/): OneDrive, SharePoint, Google Drive setup and ongoing management.
- [Network Security](https://calligoit.com.au/services/network-security/): Backups, malware monitoring, vulnerability checks.
- [Managed IT Support](https://calligoit.com.au/services/managed-it-support/): Comprehensive ongoing IT support for small businesses.
- [On-site Support](https://calligoit.com.au/services/on-site-support/): In-person tech support across Melbourne.

## Process — Private AI Engagement

1. Free AI audit: a plain-English review of how AI is already being used in the business, where the privacy and compliance risks are, and where the genuine quick wins are. No charge, no obligation.
2. Discovery: one or two high-value pilot use cases are selected (e.g. document drafting, customer FAQ assistant, email triage).
3. Pilot setup: a working pilot is deployed on the client's own infrastructure — local model, RAG system, or automation — so it can be tried before further commitment.
4. Team training: staff are walked through using the system safely in plain English.
5. Ongoing support: models, prompts, and configurations are kept current as the business and underlying technology evolve.

## Process — Building a New Website

1. Discovery call: understand the business and goals.
2. Free demo site: a working preview is built before any payment.
3. Refine and build: feedback is incorporated, then the site is completed.
4. Launch: hosting, DNS, and SSL configured.
5. Optional ongoing management.

## Process — Taking Over an Existing Website

1. Free site audit: speed, security, SEO, mobile, and design review delivered as a plain-English report at no cost.
2. Demo of improvements: a working preview of the upgrade is built before commitment.
3. Credentials and access: domain, hosting, CMS, and email logins located and consolidated.
4. Seamless migration: hosting, DNS, and SSL moved with zero downtime.
5. Ongoing management: monthly updates, backups, and security monitoring.

## Selected Clients

- [Castagna Monuments](https://castagnamonuments.com.au) — Australian monumental masonry business.
- [Top Image Jewellery](https://topimagejewellery.com.au) — Australian jewellery retailer.

## Industries Served

Trades and field services (electricians, plumbers, builders), retail and hospitality, professional services (accountants, consultants, lawyers), health and wellbeing clinics, creatives and freelancers, real estate and property managers.

## Key Pages

- [Home](https://calligoit.com.au/)
- [About](https://calligoit.com.au/about/)
- [Contact](https://calligoit.com.au/contact/)
- [All Services](https://calligoit.com.au/services/)
- [Sitemap](https://calligoit.com.au/sitemap.xml)