RETURNS POLICY

Last Updated: September 14, 2025

RETURNS POLICY



PLEASE READ

At CALLIGO IT, we strive to offer a seamless and hassle-free returns process for our customers. Please review our returns policy carefully, as we cannot accept all returns. If you require warranty or technical assistance, visit our Warranty Information page or contact our support team at 1300 401 844.


AUSTRALIAN CONSUMER GUARANTEE

Products purchased from CALLIGO IT are covered by the Australian Consumer Law (ACL). Under ACL, you are entitled to a refund or replacement for major failures and compensation for any reasonably foreseeable loss or damage. If a product fails to meet acceptable quality standards and does not constitute a major failure, you are entitled to a repair or replacement.

Unless otherwise noted, all products (excluding ex-demo and second-hand items) are sold with a manufacturer’s warranty.


SOFTWARE & SOFTWARE LICENSING

Digital Software & Licensing

  • We generally cannot issue refunds for digital license codes (e.g., antivirus software) as they cannot be resold or reused.

  • Customers must ensure they understand their technical support options before purchasing software.

Physical Software in Box

  • Unopened boxed software can be returned for a refund if incorrectly shipped or deemed returnable.

  • Opened software cannot be returned unless defective.

For technical issues with antivirus or software, please contact the software provider’s support team.


CHANGE OF MIND RETURNS

Our change of mind return policy is evaluated on a case-by-case basis. To be eligible, products must meet the following conditions:

Unopened Products

  • Must be in original, sealed packaging.

  • Unused and in resellable condition (no damage to the box or product).

  • Returned within 7 days of receipt.

Customers must obtain a Return Authorisation Number (RMA) before returning an item. Return shipping costs are the responsibility of the customer.

Once the return is received, a refund will be processed minus any applicable restocking fees and freight charges.

Opened Products

We do not accept returns on opened products unless:

  • The product is dead on arrival (DoA).

  • The manufacturer has approved a return authority.

  • The item was incorrectly shipped.

  • The product is not of merchantable quality.

  • The product fails to meet advertised specifications.

CALLIGO IT reserves the right to apply a restocking fee for opened returns accepted outside of this policy.


DAMAGED, DOA, MANUFACTURER-APPROVED RETURNS & INCORRECTLY SHIPPED ITEMS

If your product is:

  • Dead on Arrival (DoA) within 7 days of purchase.

  • Defective and approved by the manufacturer.

  • Incorrectly shipped.

Please contact our customer support for an RMA number. The item must be returned within 7 days of RMA issuance, with all packaging, accessories, and manuals included.

CALLIGO IT is not responsible for damage incurred during return shipping. If a DoA product is tested and found to be functional, it will be returned to the customer, and associated costs must be covered by the customer.

If a defective product is confirmed, we will issue a replacement or a credit for the original purchase price.

If a product arrives damaged in transit, customers should:

  • Refuse the delivery and return it to the sender.

  • Notify CALLIGO IT within 2 business days.




    MANUFACTURER’S WARRANTY & RETURNS POLICY

    If a product develops a fault after 14 days from the original purchase date and is within the manufacturer’s warranty period, customers must follow the manufacturer’s warranty process.

    In most cases:

    • Customers should contact the manufacturer or their authorized service center.

    • If the manufacturer authorizes a return, customers should obtain a return authority number.

    • CALLIGO IT can assist in processing the return if the manufacturer directs the return to us.

    Processing times and service levels vary by manufacturer.

    If a manufacturer declines a warranty claim, a service fee may be charged.

     

     



     

RETURN OF FAULTY PRODUCTS

  • CALLIGO IT will return faulty products to the manufacturer for assessment.

  • If the issue is covered under warranty, CALLIGO IT will arrange for a repair or replacement.

  • If the issue is not covered under warranty, the customer may be charged for repairs and diagnostics.

  • Customers must cover shipping fees unless otherwise stated.

 

NON-RETURNABLE PRODUCTS

The following products cannot be returned unless dead-on-arrival, wrongly shipped, or defective under manufacturer’s or statutory warranty:

  • Ex-demo or clearance products.

  • Items marked “No Return” on the invoice.

  • Custom or special-order items.

  • Licensed software & digital downloads.

  • Products sold under a “No Return” agreement.

 

PROCESSING REFUNDS & CREDITS

  • CALLIGO IT aims to process credit notes within 7 business days of receiving a returned item.

  • Refunds will be issued via the original payment method.

  • In some cases, a replacement or repair may be provided instead of a refund.

All credits must be redeemed within 12 months of issuance.

 

NON-WARRANTY SERVICE & REPAIRS

If a product requires servicing outside of warranty:

  • Customers must first contact the manufacturer’s service center.

  • If directed to return the item to CALLIGO IT, an RMA number must be obtained.

  • All return shipping costs are the customer’s responsibility.

  • If the customer rejects a repair quote, a service fee may apply.

 

INTERNATIONAL RETURNS

International customers are responsible for all return shipping, customs duties, and taxes associated with returns. CALLIGO IT is not responsible for international import duties or rejections due to customs fees.

 

RETURNING PRODUCTS TO OUR OFFICE

Customers may return items in person to our Melbourne office with proof of purchase. Contact our team for address details and return arrangements.

 

 

For any return inquiries, please contact us at 1300 401 844.

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